By placing an order with ARTFIL you agree to the following wholesale policy.
General conditions and privacy
Only proven retail business qualify for a Wholesale Account.
Methods of payment accepted are VISA, Mastercard, Bank transfer, e-transfer and check (payment should have been
approved before shipping of the order).
Your retail address will be listed on our website.
New account – First order
Opening account order minimum is $750.00
All following orders are based on a package of 5 skeins per colour if not otherwise stated.
Returns and changes
Please inform us of all complaints or discrepancies within 7 days from the reception of your merchandise. When
ARTFIL agree to refund partially or in full order, all reimbursements should be made within 30 days from the
reception of your merchandise.
All unjustified returns are subject to a 20% restocking charge.
No restocking fee will be charged on defective merchandise or in the case of delivery errors.
Shipping rates, duties and delays
Orders may take between 2 to 5 weeks to process, which may depend on the amount of work to be done, high or low
Shipping rates are based on the exact weight of the order and will be added to your invoice.
Please note, it is possible that shipments crossing international borders may be subject to the assessment of duties
and taxes imposed by the importing country’s government. Duties and taxes on international shipments will be billed
automatically to the recipient by the carrier.
ARTFIL yarns are hand-painted one skein at a time, and there is no lot number. While the colour consistency is quite
stable for a hand-dyed yarn and we try our best to match the skeins, shade difference may appear between orders.
Please, make sure your retail client order enough quantity for larger projects and got a recommendation to alternate skeins.
The Masterpiece Collection colorways are One-of-a-kind colours, shade difference between skeins should be expected.
Up to 1 knot per ball policy.
We have made every effort to take pictures of the colors as close as possible to the ones you will receive. However, we cannot guarantee an exact color match. Photographs and the nature of the hand-dyed yarn colors will vary depending on your screen settings and resolution.
Artfil yarns are eco-friendly hand-dyed. We use low impact dyes (no metals) and no chemicals to fix the colour. The method of dyeing is air-brush (compressed air), almost waterless and there is no contaminated water left. Due to the specific process, some colours may bleed at first couple of washes, it won`t affect the colour richness, it is excessive dye trapped in the fleece. Some wool detergents may change the PH and lead to more excessive bleed of colour. We don`t recommend using such a wool detergent or softener when washing for first time.